SHIPPING POLICY

Due to CoVID-19 we are currently offering the following in regards to Shipping.

FREE delivery to FY7 Postcodes. This will be arranged with you upon receiving your order. We will employ a contact-free method in line with Government advice.

Alternatively you can click this option and arrange to collect from the shop on The Esplanade, Fleetwood. Again, this will be via a contact-free method in line with Government advice.

For all other UK addresses, simply choose the Royal Mail (1st class) option. We are currently posting once a week on Thursdays. This is for orders received by 8pm on the Wednesday.

We politely ask that you be patient whilst waiting for your delivery. The Royal Mail service is under immense pressure right now and your parcel may take slightly longer than normal to arrive.

We are not shipping further afield than the UK at this moment.

If you are desperate for one (or more!) of our lovely gifts... please drop us a message via email at: thegirls@marytomandfriends.net

and we will see if there is a way to accommodate your request.

RETURN POLICY

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’.

We will offer a refund to customers if they’ve told us within 14 days of receiving their goods that they want to cancel.

The customer will  have another 14 days to return the goods once they’ve told us.

We will refund the customer within 14 days of receiving the goods back. (Goods are to be sent at the customers cost)

 

You don’t have to provide a reason for wanting to return an item to us within this period, but, it would be lovely if you could tell us why. This will help us improve our services.

We don’t have to refund a customer if they:

  • knew an item was faulty when they bought it

  • damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)

  • If an item has been personalised - unless it is faulty (e.g. the wrong words have been printed or the item is not the colour you chose) and our records show this, then we will refund or exchange the item (where possible).

PAYMENT METHOD

There are a number of ways to pay for our products.

  • Using the checkout within our online shop

You can request to pay in these other ways by dropping us a message:

  • Via a secure payment link which we can send in a text message or email 

  • By BACS transfer - we will send out bank details

  • Using Cash. This is only available at our shop or, in agreed circumstances, when doing a doorstop delivery. 

MARY, TOM & friends

fleetwood's little GIFT SHOP

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copyright: MARY, TOM & friends 2020

number 08 the esplanade

fleetwood, lancashire. FY7 6DL

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